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Switching to a target language does not work

If selecting a target language does not change your storefront language, complete the checks below.

1. Confirm that the target language is published​

  1. Open the Transtore app.
  2. Go to Language.
  3. Find the target language.
  4. Confirm that its Status toggle is turned on.

If the language is unpublished, it cannot be selected on your storefront.

2. Check the language's Domains and Markets​

On the Language page, check the Domains and Markets columns beside the target language.

Confirm that the language is available for the domain and Shopify Market you are testing.

3. Verify the Transtore Switcher​

The Transtore Switcher must be enabled before customers can change languages on your storefront.

Follow Set up the switcher to verify your Switcher settings.

4. Test the target language on your storefront​

  1. Open your live storefront in a Guest Profile or incognito window.
  2. Use the Transtore Switcher to select the target language.
  3. Check whether the storefront URL and displayed language change.
  4. Test another target language to determine whether the issue affects one language or all languages.
Only some content remains untranslated?

If the storefront changes to the target language but some content remains in the default language, language switching is working.

See The language changes, but some content remains untranslated for the next steps.

If switching languages still does not work, please contact us at [email protected]. Include your storefront URL, the target language, and a screenshot or screen recording of the issue so our support team can investigate.