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Banner image or logo is not updated in the target language

If you changed a banner image or logo in your store’s default language but the target language still displays the previous image, an outdated image translation or an existing language-specific replacement may still be applied.

1. Check the image URL under Theme → Templates​

A banner image or logo may be stored as an image URL in your theme translations. If the default image was changed later, the target-language translation may still contain the previous image URL and be marked as outdated.

To check it:

  1. Open the Transtore app.
  2. Go to Language.
  3. Click Manage language next to the affected target language.
  4. Under Translations, open Theme.
  5. Click View details next to Templates.
  6. Find the banner image or logo you want to update.
  7. Compare the image URL in the default content with the URL saved for the target language.
  8. If the target-language field contains the previous image URL, replace it with the latest URL or remove the translation to use the default image.
  9. Save your changes.

The latest image should now appear when you view the storefront in that target language.

2. Check whether the image has been replaced by language​

A language-specific image added through Replace images by language continues to override the default image for the selected target language.

In Transtore:

  1. Go to Language.
  2. Open Images under the target language.
  3. Find the affected banner image or logo.
  4. Check whether a replacement image has been assigned.
  5. Choose one of the following:
  • Replace it with the latest image.
  • Remove the language-specific replacement to use the default image.
  1. Save your changes.

See Replace images by language for complete instructions.

note

Updating the default image does not automatically overwrite an existing language-specific image. This prevents localized images from being replaced unintentionally.

3. Check the storefront again​

After updating or removing the language-specific image:

  1. Open your storefront in a private or incognito browser window.
  2. Switch to the affected target language.
  3. Open the page containing the banner image or logo.
  4. Confirm that the correct image is displayed.

If the previous image is still displayed, please contact us at [email protected]. Include the affected storefront URL, target language, expected image, currently displayed image, and a screenshot so our support team can investigate.