On my current Shopify plan, I cannot create Staff account. Can I send support team a Collaborator account?
Absolutely, we're completely comfortable with the Collaborator account.
HTML Sections in Product Templates Are Not Translating – How to Fix This?
Shopify's Translation API does not support HTML sections added directly to product templates. To ensure these sections are translatable, we recommend using Custom Liquid instead.
The website keeps refreshing continuously, and only stops when I disable the app
To help us better understand and reproduce the reloading issue, could you please provide the following details?
Translate language and/or convert currency does not work. What should I do?
First of all, we are so sorry for any inconvenience caused to you.
Cannot Use the App (Add language/currency) Due to Small Screen
It looks like your screen size is too small, causing the 'Add' button to be overlapped by our Help icon.
Delay in currency conversion, why does it happen?
Question:
Geolocation pop-up does not appear. What should I do?
The pop-up will only appear the first time on each device and, by default, should be displayed again after 30 days.
How can I remove leftover code after uninstalling Transtore?
When you uninstall Transtore, the switcher will be automatically removed from your storefront, and your store will return to its original state. In most cases, no leftover code remains after uninstalling.
How to Test The App On Mobile After Changing Settings
Ensuring the app functions correctly after making changes to its settings is crucial for a seamless user experience. Testing on a mobile device helps verify that all adjustments are reflected accurately and work as expected. Here’s a step-by-step guide to properly test your app after modifying its settings.
I am getting issue related to SameSite cookie security when installing the app
Actually, a few customers reported the same issue as you, then our Dev team tried to reproduce the issue on many new stores, however, we could not reproduce that issue.
I built content using Rich text, but cannot find them in the app to translate?
In many cases, there is a misunderstanding from customers like you when building content directly in Theme Editor. Please keep in mind that you cannot edit content directly in the Pages, Products, or Collections sections of our app.
I cannot see language & currency selection on my store. How to fix it?
It appears that you haven't enabled our App embed and switcher yet.
Manual translation does not work. How to fix it?
I have set the default language to English and the target language to Italian. I changed the word 'Home' in my store menu to 'Home' in German, but on the storefront, the word 'Home' is still being automatically translated. Why is this happening?
What Happens When You Change or Upgrade to a New Theme?
When you switch to a new theme, certain elements of your store's functionality may need to be reconfigured, including our app's switcher. Below, we outline what to expect and the steps to take if any custom code, such as notranslate, is affected.
Which permissions do I need to provide for support team to check issues related to languages and currencies? I am using Shopify Markets
Since Shopify does not clearly list a separate section for Markets in Admin settings, when sending a staff account for us to investigate your issue, please help to grant the following permissions:
Which permissions do I need to provide for support team to help me to embed/change the position of switcher?
To further assist with your request, kindly give us access to your store by creating a Staff account following the below steps:
Why is Transtore not working properly?
If Transtore isn’t working as expected, it’s usually due to one of the common setup issues below. Please check each step to quickly resolve the problem.