Switching to a target language does not work
If selecting a target language does not change your storefront language, complete the checks below.
Target language content is not updated after changing default language content
After changing content in your store's default language, the target language may continue displaying the previous translation. Check the possibilities below to find the cause and choose how to fix it.
Edited translation is not showing on the storefront
If a translation you edited in Transtore does not appear as expected, the storefront may be displaying content from a different resource, or Auto Translation may be translating the displayed content again.
Banner image or logo is not updated in the target language
If you changed a banner image or logo in your store’s default language but the target language still displays the previous image, an outdated image translation or an existing language-specific replacement may still be applied.
Currency conversion is delayed
You may briefly see a price in your store’s default currency before it changes to the selected Currency, especially when switching between product variants.
Currency conversion is not working
If prices do not change after selecting a Currency in the Transtore Switcher, check that the target currency is published and currency formatting is configured correctly.
Custom Liquid content cannot be edited in Transtore
Custom Liquid content does not appear in Transtore’s manual translation editor because Shopify does not provide translation keys for this type of content.
Geolocation Does Not Switch to the Correct Language
If Geolocation keeps your store’s default language or does not select the expected language, check your published languages, Geolocation options, and language locale.
Geolocation modal is not showing on the storefront
If the Geolocation modal does not appear, check that Show recommendations is selected. The modal may also stay hidden if the visitor’s browser already has a saved preference.
Google Merchant Center and SEO tools show default language content
Transtore’s Auto Translation changes the content displayed on your storefront. It does not save that translated content to Shopify as a manual translation.
Leftover code remains after uninstalling Transtore
When you uninstall Transtore, the Switcher is automatically removed and Transtore stops running on your storefront. In most cases, you do not need to remove any code manually.
Manual translations are missing after changing the theme
Translations for theme content are associated with the theme where they were created. When you publish or switch to a different theme, the new theme has its own translation resources, so translations from the previous theme are not automatically applied to it.
Prices differ across Shopify Markets
If you and your customer see different prices for the same product, first check whether you are browsing the same country and currency.
The language changes, but some content remains untranslated
If the storefront changes to the target language but some content remains in the default language, the Transtore Switcher is working correctly.
Storefront Keeps Reloading After Enabling Transtore
If your storefront continuously reloads after enabling Transtore, another localization app or redirect setting may be conflicting with Transtore.
Switcher appearance does not match the theme
If the Switcher's font, background, colors, or other styling does not match your theme, review the available appearance and customization settings in Transtore. If the option you need is unavailable, you can contact our support team or apply your own CSS.
Switcher is not showing on the storefront
If the Transtore Switcher does not appear on your storefront, check your published languages and currencies, app embed, and Switcher display settings.