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Geolocation modal is not showing on the storefront

If the Geolocation modal does not appear, check that Show recommendations is selected. The modal may also stay hidden if the visitor’s browser already has a saved preference.

1. Enable Geolocation and select Show recommendations​

  1. Open the Transtore app.
  2. Go to Geolocation.
  3. Make sure Geolocation is enabled.
  4. Under Geolocation options, select Show recommendations.
  5. Save your changes.

Show recommendations displays a modal where visitors can review and select their preferences. If you select Automatic switching, Transtore changes the language and currency without displaying the recommendation modal.

For setup instructions, see Set up Geolocation and configure its options.

2. Open your store in a Guest Profile or incognito window​

Transtore remembers a visitor’s selection in their browser for 30 days. If a preference is already saved, the modal may not appear again during this period. After the saved preference expires, the modal can appear again.

To check whether a saved preference is affecting your test:

  1. Open a new private or incognito browsing session.
  2. Visit your storefront.
  3. Check whether the Geolocation modal appears.

If the modal appears in the new session but not in your regular browser, a saved preference may explain the difference.

Still not showing?​

Please contact us at [email protected] and include:

  • Your storefront URL.
  • The country you are testing from.
  • A screenshot of your Geolocation settings.
  • Whether the modal appears in a new private or incognito browsing session.

Our support team will review your settings and help identify why the modal is not appearing.