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The language changes, but some content remains untranslated

If the storefront changes to the target language but some content remains in the default language, the Transtore Switcher is working correctly.

Complete the checks below for the untranslated content.

1. Check for an existing manual translation​

A manual translation may already exist but still contain the default-language text.

  1. Open the Transtore app.
  2. Go to Language.
  3. Click Manage language next to the target language.
  4. Open the resource containing the untranslated content.
  5. Find and review its manual translation.
  6. Enter the correct target-language content and save your changes.

See How to Find and Edit Translations in the Transtore App for help locating the content.

2. Check whether the content is excluded from Auto Translation​

The content may have the notranslate class, which prevents Transtore's Auto Translation from translating it.

If the content is intentionally excluded, add a manual translation for each target language where you want it to appear.

See Exclude specific content from Auto Translation for more information.

3. Check whether the content is displayed inside an iframe​

Transtore's Auto Translation can translate most content displayed directly on your storefront, including content created in the Shopify Theme Editor and many third-party apps.

However, Transtore cannot access or translate content displayed inside an iframe. If the untranslated content comes from a third-party app that uses an iframe, check whether that app provides its own translation settings.

See Can Transtore translate content in iFrames, such as Loox? for more information.

4. Check the storefront again​

  1. Open your storefront in a Guest Profile or incognito window.
  2. Switch to the target language.
  3. Open the affected page.
  4. Confirm that the content is now translated.

If the content is still untranslated, please contact us at [email protected]. Include the untranslated text, target language, affected storefront URL, and a screenshot so our support team can investigate.