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Switcher is not showing on the storefront

If the Transtore Switcher does not appear on your storefront, check your published languages and currencies, app embed, and Switcher display settings.

1. Publish the languages or currencies you want to display​

  1. Open the Transtore app.
  2. Go to Language or Currency.
  3. Find the languages or currencies you want customers to select.
  4. Turn on their Status toggles to publish them.

The languages and currencies you want to display must be published and enabled in the Switcher.

2. Enable the Transtore app embed​

  1. In Transtore, go to Switcher.
  2. Click App embeds to open the Shopify Theme Editor.
  3. Confirm that you are editing your currently published theme.
  4. Make sure Transtore Widgets is enabled.
  5. Click Save, then return to Transtore and click Verify now.

For detailed instructions, see Set up the switcher.

3. Check the Switcher settings and placement​

In Switcher, confirm that the Switcher is turned on, then review the following:

  • Switcher items - Enable the items you want to display: Ship to, Language, or Currency.
  • Desktop / Mobile - Check the settings for the device where the Switcher is missing.
  • Position - Check whether you selected Embedded in the page or Floating on page corner.
  • Placement - If the Switcher is embedded, check the selected header or footer placement.

If the embedded Switcher does not appear in your theme, follow Embed and position the Switcher in your header or footer.

Save your changes, then open your live storefront and check the selected position on both desktop and mobile.

Still not showing?​

Please contact us at [email protected] with your storefront URL, active theme name, affected device, and screenshots of your Switcher and app embed settings. Our support team will help check why the Switcher is not appearing.