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Currency conversion is not working

If prices do not change after selecting a Currency in the Transtore Switcher, check that the target currency is published and currency formatting is configured correctly.

1. Check the target currency and Switcher​

  1. Open the Transtore app and go to Currency.
  2. Find the currency you want customers to use.
  3. Turn on its Status toggle to publish it.
  4. Go to Switcher and make sure the Switcher is enabled.
  5. Under Switcher items, enable Currency and save your changes.

Return to your storefront and select the currency from the Switcher.

If the currency has not been added yet, follow Add and manage currencies in Transtore.

2. Check both currency formatting fields​

  1. In Transtore, go to Currency.
  2. In the currency setup instructions, click here to open your Shopify settings.
  3. Under Store defaults, open the three-dot menu next to Currency display and select Change currency formatting.
  4. Check that HTML with currency matches the corresponding formatting shown in Transtore.
  5. Check that HTML without currency also matches the corresponding formatting shown in Transtore.
  6. Click Save, then return to Transtore and click Check your setting.

Use the formatting provided in your app. Both fields need to be configured.

See Add and manage currencies in Transtore for the full setup guide.

3. Test the affected prices again​

Open your storefront in a new private or incognito browser window, select the target Currency, and check a product page.

  • All prices remain unchanged - Check whether another currency converter is active. If so, temporarily turn off its currency conversion and test again with Transtore.
  • Only certain prices remain unchanged - Note the affected areas, such as a quick-view window, cart drawer, bundle widget, or custom section. Send these details to our support team so we can check how those prices are displayed.
  • Prices convert on the storefront but change at checkout - See Does Transtore support local currencies at checkout?.

Still not working?​

Please contact us at [email protected] and include:

  • Your storefront URL and the affected product URL.
  • The selected Ship to country and Currency.
  • Screenshots of both currency formatting fields.
  • A screenshot or screen recording showing the prices that do not convert.

Our support team will review your settings and help identify what is preventing currency conversion.