Skip to main content

How to cancel/quit/terminate/pause Transtore subscription?

A Transtore subscription gets canceled once you uninstall the app through Shopify, or close down your e-store manually. Our support team can not cancel the app for you as mentioned in the Support Policy.

To uninstall/remove the app from your Shopify store, please follow these below steps:

  • Going through your Shopify admin > Settings > Apps and Sale channels
  • Locate Transtore in the list.
  • Click the Remove button.

image.png

Note​

  • Shopify will still charge the current 30-day billing cycle if the charge is already started, even if you've already uninstalled the app.
  • If you want to pause your store for some time, please help to uninstall our app as well, in order to avoid AUTO-charging when your store moves to the "Pause and Build" plan.
  • Refer to this Shopify article about how to pause, or close your store.
  • If you change your mind later on or are ready to re-publish your store (after uninstalling), you can always re-subscribe to Transtore app at any time. Just install the app, and all your data will be synced back.

If you have any further questions, please contact us for further support via our email at [email protected].