General support policy
This Support Policy describes how we provide our support service to you during your subscription. If you have any questions or do not agree with any points, please do not hesitate to contact us via our email.
How can I give Transtore Support access to my store?
If you contact Transtore Support about an issue, we may ask for temporary collaborator access to your Shopify store so we can investigate. You stay in control of access, and you never need to share your Shopify password.